Privacy Policy
Effective Date: 06.09.2024
Introduction
UNPACKMEN ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we collect from our website visitors and customers. By using our website, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and Surname
- Email address
- Shipping address
- Billing address
- Payment information
- Phone number
- Other information you provide voluntarily
Non-Personal Information
We may also collect non-personal information, such as:
- Browser type and version
- Operating system
- IP address
- Referring website
- Pages viewed
- Date and time of access
- Other analytics data
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
How We Use Your Information
We use your personal Information to provide our services to you.
We may use your information for the following purposes:
- To process and fulfill orders
- To process shipping
- To process payments
- To communicate with you about your orders and inquiries
- To send promotional emails and updates (with your consent)
- To improve our website and services
- To analyze website usage and trends
- To prevent fraud and ensure the security of our website
- To comply with legal obligations
- To keeping you up to date on new productsm services and offers
Disclosure of Your Information
We may disclose your information in the following circumstances:
- To third-party service providers who assist us in operating our website (Shopify) and business
- To comply with legal requirements, such as responding to subpoenas or court orders
- In the event of a business transfer or sale of our company
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. You can manage your cookie preferences through your browser settings.
Lawful Basis
We take your privacy seriously, and we want to be transparent about how we handle your personal information. We collect and process your data based on a lawful basis, ensuring that it aligns with the purposes for which you've provided it. When you use our website and services, you can trust that we adhere to relevant data protection regulations and have a legitimate reason for processing your data. Whether it's for fulfilling your orders, improving our website, or keeping you informed about promotions, we always ensure that your data is handled with care and respect. If you have any questions about our data processing practices or wish to learn more about the lawful basis for collecting your information, please feel free to contact us.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Your Rights
You have the right to:
- Access and request a copy of your personal information
- Correct inaccuracies in your personal information
- Delete your personal information (subject to legal obligations)
- Opt-out of marketing communications
Data Security
We implement reasonable security measures to protect your personal information. However, please be aware that no method of transmission over the internet is entirely secure.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website, and the revised date will be noted.
Dispute Resolution Process
At UNPACKMEN, we are committed to providing excellent customer service and addressing any concerns or disputes that may arise promptly and fairly. If you have a dispute related to our products or services, please follow this process:
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Contact Customer Support: In the event of a dispute, we encourage you to first contact our customer support team through the contact form on our website. Our dedicated support staff will do their best to address your concerns and find a resolution as quickly as possible.
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Provide Information: When contacting customer support, please provide all relevant details about your dispute, including order numbers, product descriptions, and a clear explanation of the issue you're facing. This information will help us investigate and resolve the matter more effectively.
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Resolution Attempt: Our customer support team will work diligently to resolve the dispute and will keep you informed throughout the process. We aim to provide a resolution within 14 business days from the date of your initial contact.
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Escalation: If you are not satisfied with the resolution proposed by our customer support team, you may request to escalate the dispute to a supervisor or higher authority within our company. They will review the case and make a final decision.
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Alternative Dispute Resolution (ADR): If the dispute remains unresolved after following our internal dispute resolution process, you may consider alternative dispute resolution methods, such as mediation or arbitration. These processes can be faster and less formal than legal proceedings and are often an effective way to reach a resolution.
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Legal Action: If all other avenues have been exhausted and a resolution cannot be reached, you may choose to pursue legal action as a last resort. Please note that this option may involve legal fees and court proceedings. Any legal disputes will be subject to the jurisdiction and laws of Zürich, Switzerland.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.